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Shipping Information
Shipping Rates and Policies
Standard Ship Items - The shipping cost shown for an individual item reflects what you can expect to pay if the item ships alone. An order containing multiple items typically receives a volume-shipping discount and therefore your total Shipping and Handling cost may be lower than the sum of individual ship charges appearing in your cart. Your actual Shipping and Handling cost will automatically compute on the Shipping Options page of checkout.The vast majority of items that are sold on www.dustywesterndecor.com are shipped via Standard Shipping
Standard Ground Shipping -  will typically arrive within three to five full business days after leaving the warehouse. Most orders leave the warehouse within FIVE to TEN FULL business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday 9am - 5pm Central time, excluding federal holidays within the United States.
Shipping - Our standard shipping method is Fed Ex  or UPS within the continental United States and Canada.  Please provide a valid street address for delivery. Fed Ex  and UPS cannot deliver to P.O. Box addresses. We also offer USPS (Priority Mail) if your shipment must be sent to a P.O. Box. At checkout please select Priority Mail if your order is going to a P.O. Box. If for some reason you do not indicate Priority Mail and your shipping address is a P.O. Box, we will change the shipping method at the time of shipping. There might be an increase in the shipping cost. If there is, we will note the increase on your packing slip. This might result in another charge to your credit card for the difference. 
ALASKA, HAWAII, APO/FPO ADDRESSES - Orders shipped to Alaska, Hawaii and APO/FPO addresses are sent Priority Mail using the United States Postal Service. Customers with orders shipping to Alaska and Hawaii will receive a Priority Mail tracking number with their shipping confirmation email. 
Order Processing Time - Please allow a processing time for your order before it leaves the warehouse. Order processing time is estimated in "full business days," excluding the day on which the order is placed.  Most items are available within the five to ten business days but due to being custom made and not mass produced some items may take 4 to 8 weeks.   Please note that business days are Monday-Friday, excluding federal holidays within the United States.  After your order leaves the warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
For example, if you order an item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. By selecting Third Day delivery, you can expect your order to be delivered by Monday of the following week.

Dusty's Western Decor Policies

Payment - We accept Pay Pal, Visa, Master Card, American Express and Discover.

Your Privacy - To ensure your privacy and the security of your personal information our checkout system is protected with an SSL encrypted connection. We do not sell or distribute your personal information to any 3rd party. Your information is used only to process your order unless you subscribe to our newsletter in whcih case only your contact information is retained.

Returns - See below for instructions

Cancellations - Must be made within 24 hours of order.  Orders can only be cancelled if they have not shipped. Contact us at customerservice@dustyswesterndecor.com 

Returns

If, for any reason you are not happy with your purchase you can return it within 30 days of receipt.  (Note:  All sales are final and non-refundable for all art work.) There is a 10% restocking fee for all returns and the customer is responsible for return shipping costs. There will not be a restocking fee if an item is shipped incorrectly or damaged from one of our shipping warehouses. To receive refunds on returned goods, the items cannot be damaged from installation or misuse; must be in their orignal containers (whenever possible) in good condition with all of the parts inside. Some of our products are shipped from different locations.
Please contact us at customerservice@dustyswesterndecor.com to request a return and obtain a Return Merchadise Authorization Number (RMA), so that we can give you the correct return address. All returns must have a RMA.

There are no refunds on products that have been misused, abused or rendered useless as a result of improper use or installation. All returned items must be returned within 30 days of receipt.

Please direct all questions to customerservice@dustyswesterndecor.com. We will respond to your emails in a timely manner. You may also call 713-453-1495 for assistance.

  • Pack the item securely in the original package.
  •  Enclose the original packing list with the item. If you cannot send your packing list, please include your order number, billing name, and address with the item and the reason for the return.
  •  All products must be returned in the same condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. Please note: that a full credit is only the amount of the product/items. The shipping charges will not be refunded.
  •  All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  •  For your protection, we recommend that you use Fed Ex or Insured Parcel Post for your return.
  •  Keep the Return Tracking Number from the package you are returning to insure that the package is returned to the warehouse.
  •  You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. This does not   include freight items. We will accept postage paid returns only after a return merchandise authorization has been obtained, items must be in original packaging.
  •  A 10% re-stocking fee will be applied after 24 hours of receiving the delivery.
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